Support

Contact us

Email ahnexusworks@gmail.com with your account email and a short description. We aim to reply within two business days. For privacy or data requests, put “Privacy request” in the subject.

Medical emergencies

MediWell Insight and our support team cannot help with medical emergencies. Call your local emergency number (for example 911, 999 or 112) or your local poison control center.

Cancel or change a subscription

• Subscribed on the website: sign in → your account menu (top right) → Manage subscription.
• Subscribed in our mobile app (App Store / Google Play): cancel in your App Store or Google Play subscription settings.
• You keep paid features until the end of the period you have paid for. Details: Terms — Subscriptions.

Delete your account

Sign in → your account menu (top right) → Account & billing → Delete my account, then type DELETE to confirm. This deletes your account, conversations and preferences, ends any web subscription immediately, and emails you a confirmation. Can’t sign in? Email ahnexusworks@gmail.com from the address on your account and we’ll delete it for you. In the iPhone or Android app: tap your initial → Account & Privacy → Delete my account. Full details: Delete your account.

Password and sign-in

Use Forgot password on the sign-in page to get a reset link. If the verification or reset email doesn’t arrive, check your spam folder, then contact us.